Have Your Say

Your feedback is extremely important to us. Within the South Eastern HSC Trust, we are continually trying to improve the quality of our services as we want you to experience the best care we can provide.

If you have used our services as a patient or as a carer/relative of someone who has, please take this opportunity to tell us of your experience.

In order to improve our services it is essential that we gather and respond to feedback or patient experience. Through telling us what is important to you we can look at ways to put in place the changes that are important to you.


How to have your say…

You can share your experience and feedback with us in a number of different ways:

Surveys

Please choose the survey option that applies to your latest experience at South Eastern Health & Social Care Trust:

Your Patient Experience Message (Comments)

Please tell us about your patient experience. What went well? What didn’t? How can we improve?

The results of the feedback you provide are analysed and shared with the relevant staff and improvements are made where appropriate.

Alternatively to make a complaint please click here.

 


10,000 More Voices - Your Chance to Influence the Future of Healthcare

Patient and client experience is recognised as a key element in the delivery of quality healthcare. In line with this, the Public Health Agency (PHA) is carrying out an extensive piece of work across all Health and Social Care Trusts (HSCTs), with the aim of introducing a more patient and client-focused approach to services and shaping future healthcare in Northern Ireland.

This is called '10,000 More Voices'. Unlike other healthcare questionnaires, it gives you an opportunity to highlight what is important to you, such as what you particularly liked or disliked about the experience and what matters to you.

We want to read accounts from patients and clients (or families and carers) of your experiences in healthcare from the last six months, so we can understand the impact this experience has had on you (or the person in your care).
 

Before you decide to share your experience with us, please read this information carefully.

Do I have to take part? 

No if you choose not to take part, this will be respected and will not affect your care in any way.

If you do wish to take part, you are consenting to your anonymous information being used with that of others in the development of reports on patient and client experience.

Will my personal information be kept confidential?

Yes. If you agree to share your experiences with us, all personal information will be kept confidential. We do not need to know your name. When giving your account, it is important that you do not record the names of any family members, carers or professionals.

All information will be handled and stored in accordance with the Data Protection act 1998.

Please note we will not be able to follow up on individual cases. However in the interest of patient safety, if poor or dangerous practice is identified this will immediately be reported to the senior manager so that appropriate action may be taken.

What will happen if I agree to take part and then change my mind?

You can change your mind about taking part at any time. Your decision will be respected and will not affect your care in any way.

How do I share my experience?

If you would like to share your experience with us, you can:

  • complete the survey at www.10000voices.info
  • request a paper version of the survey from either Christine Armstrong or Tracy Kane, using the contact details below. The paper version of the survey can be returned free of charge in the envelope provided.

Thank you for taking the time to share your experience with us. We welcome feedback from all sections of the community.

We have a number of surveys currently on-going at the moment: If you have had an experience in any of the following areas we would love to hear your story: 

  • Unplanned care (unscheduled care) - if your experience relates to GP Out of Hours, Minor Injuries or Emergency Departments
  • Northern Ireland Ambulance Service - if your experience relates to the Northern Ireland Ambulance Service
  • Staff experience stories to improve patient experience - if you are a member of staff and wish to submit your story
  • Health and Social Care in NI - if you have had any other kind of experience within Health and Social care and wish to share your story

What happens to the information gathered through '10000 More Voices'?

The information will be recorded and the main themes identified using a software package called SenseMaker. Regular reports and recommendations will be published on www.publichealth.hscni.net or www.hscboard.net

Please note that by taking part in this patient and client experience survey you are consenting to your anonymous information being used for research , statistical and analytical purposes; in the development of reports; staff education and training, and for other purposes within the HSC.

Contact us

If you have any further queries, or would like some help completing the survey, please contact:

Christine Armstrong (Christine.armstrong@setrust.hscni.net) or Tracy Kane (Tracy.Kane@setrust.hscni.net)

Telephone: 0300 555 0114 ext 3446 (office hours) or 028 90 48451

How do I take part?

The information is gathered using surveys and can be completed on hard copy or via the internet by clicking here

You will be directed to click on one of the links you require. If you wish to find out any further information please contact: (0300) 555 0114 ext 3446 (office hours) or 028 90 48451, alternatively you can click on the links below:

10000 More Voices Information Leaflet

www.10000voices.info