Hello My Name Is

The Trust has launched a campaign ‘Hello My Name Is’ aimed at reminding staff of the importance of introducing themselves to the service user and carer and to always discuss any proposed care or treatment with them, which is the first step in providing compassionate care.

Within the South Eastern Health and Social Care Trust we want to put patients, carers and family members at ease, making them feel confident and relaxed. ‘Hello My Name Is’ will encourage staff to support this approach through making a personal pledge.

Staff will pledge to –

• Always introduce themselves to service users and carers;
• Tell the service user what is about to happen;
• Ask the service user what name they prefer to be known as ;
• Ask the service user …”is there anything else I can do for you…”

‘Hello My Name Is’ was founded by Dr Kate Granger who as a terminally ill patient in an England hospital, felt it was important for staff to always introduce themselves before delivering care. She said “I firmly believe it is not just about knowing someone’s name, it is about making a human connection, beginning a therapeutic relationship and building trust. In my mind it is the first rung on the ladder to providing compassionate care”.

Nicki Patterson, Director of Nursing, Older People & Primary Care adds “Staff have really embraced this campaign. As one senior nurse said in his pledge too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around.”

As part of this campaign, the Trust also launched a ‘Patient Experience’ DVD which provides a snapshot of some of the staff involved in the patient’s experience in the hospital environment and the contribution they make. This can be viewed below.
 

(Top pic): Pictured at the launch: Robert Mercer (Multiprofessional Audit Facilitator), Rhonda Marks (Sister), Alison Webster (Cardiographer) & Hugh McCaughey (Trust Chief Executive)

(Middle pic): Paediatric staff with Hugh McCaughey (Chief Executive)

(Bottom pic): Some of the staff pledges