How to make a complaint?

The Trust has produced an information leaflet for the public which tells you what steps to take to make a complaint about any services provided by the Trust.

Please click on the title below to view the leaflet:

How to Make a Complaint - English

How to Make a Complaint - Large Print

Video including Audio & Sign Language

Lietuviù (Lithuanian)

Polski (Polish)

Português (Portuguese)

Tell us what you think – user friendly

Representation & Complaints Procedure – The Children (NI) Order 1995 – Information for Adults

Representation & Complaints Procedure – The Children (NI) Order 1995 - Information for Children & Young People

Representation & Complaints Procedure – The Children (NI) Order 1995 – Speak Up

Consent Form for Complaint or Enquiry

 


Contact details

Our Complaints staff can be contacted as follows:

Complaints/Patient Liaison Department
Lough House
Ards Hospital
Church Street
Newtownards
BT23 4AS

Telephone: (028) 9056 1427
Textphone: (028) 9151 0137
Fax: (028) 9056 4815
Email: complaints@setrust.hscni.net