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Class 11. Complaints |
Class 11. Complaints
Trust Compliments / Comments / Complaints:
Within the Trust, we are continually trying to improve the quality of our services and we want you to experience the best care we can provide. You can help us to improve by telling us what you think of the services you have received.
You may want to:
- make a comment or suggestion for improvement
- give a compliment about the service you have used
- make a complaint
We value your opinions and will act on them whenever possible.
Comments & Suggestions
We will consider all your comments and suggestions share them with all the relevant staff and make changes if possible.
Compliments
We will use your compliments to highlight good practice and will pass them on to the relevant department or person.
Complaints
If you are not happy about any aspect of the care, treatment or service we have offered you, you should contact the person who is dealing with you first, or their manager, so that your complaint can be dealt with immediately. If you do this and you are still not satisfied, you can make a formal complaint to the Complaints / Patient Liaison Personnel.
Please contact our Complaints Personnel on:
South Eastern H&SC Trust |
South Eastern H&SC Trust |
Ulster Hospital |
Level 5 |
Upper Newtownards Road |
Lisburn Health Centre |
Dundonald |
Linenhall Street |
BT16 1RH |
Lisburn |
BT28 1LU | |
Tel: 028 9056 1427 |
Tel: 028 9250 1220 |
The Trust manages its complaints in line with regional and national guidelines and standards which can be obtained from the Department of Health Social Services and Public Safety web site: www.dhsspsni.gov.uk
As the South Eastern Health & Social Care Trust has only been established from 1st April 2007, many documents have not yet been published under the new name. Below you will find some documents relating to the former Down Lisburn Trust and Ulster Community & Hospitals Trust.
Document Title |
How to get it |
Cost |
The Trusts Complaints Policies |
TBC | |
Complaints Annual Report 06/07 |
TBC | |
Complaints Annual Report (archive) |
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Complaints Procedure – Information on how to make a complaint (Available in Various Languages) |
TBC |