Policies, procedures and contacts for complaints

Content	Description	Format	Cost	Frequency of Update	Who to Contact
Monitoring of Complaints and Compliments – Report to Trust Board		Hard Copy		As required	Corporate Affairs Department
Annual Complaints Report		Online		Annually	Corporate Affairs Department
Trust Board Finance Report		Hard Copy		Monthly	Finance Department
How to make a Complaint		Leaflet		As required	Corporate Affairs Department
Representation and Complaints Procedure. The Children (NI) Order 1995 Information for Adults		Leaflet		As required	Corporate Affairs Department
Your Right to Complain. The Children (NI) Order 1995 Information for Children and Young People		Leaflet		As required	Corporate Affairs Department
Complaints Procedure		Online		As required	Corporate Affairs Department