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| Class11.Complaints |
Class Definition: Policies, procedures and contacts for complaints (Also see classes 6 and 8)
Trust Compliments / Comments / Complaints:
Within the Trust, we are continually trying to improve the quality of our services and we want you to experience the best care we can provide. You can help us to improve by telling us what you think of the services you have received.
You may want to:
- make a comment or suggestion for improvement
- give a compliment about the service you have used
- make a complaint
Comments & Suggestions
We will consider all your comments and suggestions share them with all the relevant staff and make changes if possible.
Compliments
We will use your compliments to highlight good practice and will pass them on to the relevant department or person.
Complaints
If you are not happy about any aspect of the care, treatment or service we have offered you, you should contact the person who is dealing with you first, or their manager, so that your complaint can be dealt with immediately. If you do this and you are still not satisfied, you can make a formal complaint to the Complaints / Patient Liaison Manager.
Advice or Support
If you require advice or support on any aspect or problem relating to your care, you may contact the Complaints / Patient Liaison Manager.
We value your opinions and will act on them whenever possible.
Please contact Complaints / Patient Liaison Department on:
Complaints / Patient Liaison Department |
Health & Care Centre |
39 Regent Street |
Newtownards |
BT24 4AD |
Tel: 028 9056 1427 |
Fax: 028 9056 4815 |
The Trust manages its complaints in line with regional and national guidelines and standards which can be obtained from the Department of Health Social Services and Public Safety web site: www.dhsspsni.gov.uk
Document Title |
How to get it |
Cost |
The Trusts Complaints Policy |
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Complaints Annual Report |
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Complaints Procedure |
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Leaflet – ‘How to Make a Complaint’ (Available in Various Languages) |
TBC | |
‘How to Make a Complaint’ – Voice Recording Note – You will require Windows Media Player 9 to play this audio |
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The Children (NI) Order 1995 – Our Complaints Procedure |
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Summary of User satisfaction survey 2005 |
TBC | |
Summary of Staff survey 2005 |
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Archived Documents |
TBC |