Patient & Client Responsibilities

The Trust is committed to providing the highest possible standard of customer service to you and to all who use our services.

To enable us to do this, and to achieve the high standards set out in this document, we need your co-operation and help.

If you have an appointment, please attend on time. This will help reduce delays for you and for others waiting to be seen.
If you are unable to keep an appointment you give us at least 24 hours notice so that we can offer the time to someone else.
You treat our staff with the same courtesy you expect from them. Physical violence towards staff, or verbal abuse, is unacceptable and may lead to legal action.
You use our services appropriately. Inappropriate use of Accident and Emergency Departments leads to long waiting times. You should visit your family doctor with minor illnesses or injuries.
You let us know your views about the service we provide both good and bad.