The Ulster Hospital

Travelling to the Hospital

By Car - For driving directions please click here and enter the address of where you are travelling from and the Hospital address as above. Alternatively a map of the area is available by clicking here

By Bus - The Bus stop is located at the front of the Hospital. Please check bus timetables with Translink before travelling. Timetable information: 028 9066 6630.

Taxis - A number of taxi companies operate in the Dundonald & Belfast areas. If you require assistance in ordering a taxi when you are being discharged please speak to a member of nursing staff.

Car Parking

Access to the Hospital is via the Main Entrance on the Newtownards Road at Dundonald opposite McDonald’s outlet and is controlled by traffic lights.

As one enters the site a large electronic sign immediately gives information to visitors of space availability and directional arrows to visitor car parks including a dedicated 55 space car park for ‘disabled’ use located close by the main front entrance.

A further 19 spaces are available for disabled use within the Care of Elderly Upper Car Park and 5 in the Care of Elderly lower car park.

Parking Charges

Charge Bands	£
Up to 1 hour	1.20
1 – 4 hours	1.80
4 – 6 hours	2.50
6 – 8 hours	3.50
8 – 24 hours	4.50
Lost ticket	6

Eligibility for Free Car Parking

	Application for Free Car Parking
Care Path	Patient	Next of Kin / Partner	Relative	Visitor
Renal Dialysis Renal Outpatients	Yes	Yes if transporting patient	Yes if transporting patient	N/A
Patients attending McDermott Unit	Yes	As above	As above	N/A
Cardiac Rehabilitation	Yes	As above	As above	N/A
Critical Care	N/A	Yes	Discretionary	Discretionary
Attendance at Special Care Baby Unit (SCBU)	N/A	Yes	Discretionary	Discretionary

A Ward Manager additionally has discretion to apply the eligibility criteria for exemption to car parking where the frequency of visits can lead to significant charging over a period of time e.g.

Car Parking Pressures at the Ulster Hospital

The increasing requirements for the provision of hospital services have inevitably led to additional pressure on car parking at the Ulster site. This has lead to queuing at car parks during peak times and the Trust would unreservedly apologise to visitors for the delay that this can cause.

We would advise that if your need to use a vehicle and our car parking facilities to enable an appointment or to visit a patient that you allow at least 30 minutes to get parked.

Finding your Way around the Hospital

If you have any problems finding your way around please ask for directions or assistance at Reception or the Volunteers Desk.

The Ulster Hospital Ward Areas

Directions to any of the wards are signposted from the main entrance of the Hospital throughout.

A Site Map is available by clicking here

For a telephone directory of Ulster Hospital phone numbers including the wards listed below click here.

Visiting Arrangements (Please not the following list is subject to change)

ICU	2.45pm – 3.30pm, 7pm – 7.30pm (Immediate family only)
Ward 4	2pm – 4pm, 7pm – 8pm
Wards 5, 6, 7, 8 (General Surgery)	2pm – 4pm 7pm – 8pm
Wards 10 and 11 (Plastic Surgery)	2pm – 4.30pm 6.30pm – 8.30pm
Ward 18	2.30pm – 3.30pm 7pm – 8pm
Ward 19	2pm – 4pm 6.30pm – 8pm
Wards 9	2.30 pm – 4.30pm, 6.30pm – 8.30pm
Wards 12, 13, 15,	2pm – 4.30pm, 6.30pm – 8.30pm
Wards 17	2pm – 4.30pm, 7pm – 8.30pm
Wards 16 & 20	3pm – 4pm, 7pm – 8pm
Maternity	2pm – 4pm, 6:30pm – 8pm, 8pm – 9pm Husbands & Partners
Children’s Wards	Open visiting for parents
Special Care Baby Unit	Parents & others at parents discretion
Care of the Elderly	2pm – 4.30pm, 7.30pm – 8.45pm

Hospital Facilities

Shop

The shop is located at the main hospital entrance. It sells confectionery, newspapers and toiletries, and is open:

Monday - Friday 7:30am – 8:00pm

Saturday & Sunday 8:00am – 8:00pm

Newspapers are available to purchase on the wards Monday – Sunday.

Oasis Restaurant - Opening Hours: Monday – Sunday 7:30am – 7:00pm

Scrabo Snack Bar: Care of the Elderly

Monday – Friday 9.00am – 5.15pm

Closed 2.00pm – 3.00pm

A number of vending machines are also located throughout the hospital.

Radio and Television

The Patient Bedside TV and Phone Service

You will find at most hospital beds that there is a personal TV and Phone for you to use.

Each bedside TV has over 20 channels to choose from with radio (including hospital radio), and a personal phone which patients can use to make outgoing calls to friends and family.

Lots of the services are FREE and some require payment. For those service which need payment, there are loads of different bundles to choose from to suit both a patients length of stay, and pocket! It's easy to add credit either by purchasing a paycard from one of the vending machines around the hospital, or by picking up the phone and chatting to one of our friendly advisors.

Every TV has on-screen instructions to show you how to get started.

Just pick up the phone, follow the instructions, and you'll be connected (FREE) to our Customer Care Team who can help you with whatever you need. They are there to help you 24 hours a day, 365 days a year.

The Bedside TV and Phone Service is provided by Hospedia, and if you would like more information please go to www.hospedia.co.uk< http://www.hospedia.co.uk>, dial 0845 44 1234, or pick up a leaflet from one of our vending machines.

Clothing and Laundry

Some areas within the hospital encourage you to wear your own clothes during the day. There are no laundry facilities for patients' clothes, and the Trust cannot accept responsibility for loss or damage to your clothes.

Pharmacy - Opening Hours

Mon – Fri 8:30am – 5:00pm

Sat 8:30am – 12:00 noon

Hairdressing
A hairdressing service is available to long stay patients throughout the hospital. To access this service for Wards 1-20, Paediatrics & Maternity please contact the FM Helpdesk on ext 2939.

For more information about the hospital please click here

Local Amenities

Dundonald Town Centre is approximately a 10 minute walk were you can find Restaurants, Chemists and a range of other shops.