Gateway Service

What is Gateway?

If you are concerned about the safety or wellbeing of a child or young person contact the Gateway Service. If you would like to know more please view our Statement of Purpose.

Gateway is the first point of contact for all new referrals to children’s social work service and is responsible for:

  • Making sure that all new referrals are responded to promptly
  • Linking with children and families to assess their needs and identify appropriate support services
  • Ensuring an immediate response to safeguard children in need of protection
  • Making sure children and young people receive ongoing social work support whenever they need it
  • Ensuring that everyone involved with a child can contribute to the assessment of the child and their family
  • Working closely with other agencies when additional support is needed.

Please view our leaflet. 


The Gateway Service can be directly contacted for help in the Lisburn, Dunmurry, Moira, Hillsborough, Ballynahinch Downpatrick, Newcastle, Bangor, Newtownards and Comber areas in one of the following ways:

Telephone: 0300 100 0300
during office hours (9.00am – 5:00pm) Monday to Friday excluding public and bank holidays

For all other times contact should be made with the Emergency Duty Service.
Telephone: (028) 9056 5444

Or in person by calling into any of the three Gateway Teams based at:

Greater Lisburn Gateway Team
Stewartstown Road Health Centre
212 Stewartstown Road
BT17 0FB

North Down Gateway Team
Family Resource Centre
James Street
BT23 4EP

Down Gateway Team
Children’s Services
81 Market Street
BT30 6LZ