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| User/Patient Consultation Process |
User/Patient Consultation Processes
A very co-ordinated and systematic approach to user involvement and consultation has been adopted by the department to ensure that user views are considered. Where possible improvements are made and any outcoming actions are fed back to both staff and users.
The Quality Co-ordinator is responsible for ensuring that issues highlighted using the comment card system are acted upon and a quarterly summary is forwarded to the Quality & Effectiveness Department.
Consultation processes
Each year several surveys are issued which are aimed at trawling feedback from all users.
- Patient satisfaction survey
- GP satisfaction survey
- Internal users satisfaction survey
- Satisfaction survey for hard of hearing users
- Satisfaction survey for student radiographers-issued post placement
- Satisfaction survey for Specialist Registrars-issued post placement
Other processes
- Comments/Suggestion cards-quarterly returns
- Comments/Suggestion cards for children-quarterly returns
- Complaints procedure
- Radiology Newsletters ‘X-Posed’ for patient information and ‘Inside View’ for professional users.
Special Interest Teams
Special interest teams meet on a quarterly basis in order to brainstorm and implement additional service improvements.
- Paediatric Team
- QA Team
- CPD Committee
- Special Needs Action Team
- Patient Focus groups
- Multi-disciplinary focus groups