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Your Views |
Your Views
Here at the Ulster Maternity Unit, we are dedicated to ensuring that you have the highest quality care. With this in mind, we would like to inform you of your rights and responsibilities.
As a pregnant woman, you have the right: .
- to be treated politely by all staff in a professional and caring way
- to be given clear understandable information
- to have your privacy respected and all information about you kept confidential
- to be informed of the choices which are available to you
- to be treated with dignity, cultural sensitivity and respect at all times
As a pregnant woman, you are responsible for:
- taking care of your hand held notes and bringing them with you to each appointment
- ensuring that staff are treated with courtesy and respect
- refraining from violence and abuse towards staff
- letting your carer know of any health or medical problems
- letting your carer know of any special needs or preferences or cultural requirements
(adapted from: The Ulster Community and Hospitals Trust Charter for Patients and Clients, 2002)
We are constantly trying to improve our service and welcome any comments that you have about your care before you gave birth, during labour and after birth. Please feel free to write to: Elaine Madden, Lead Midwife
Maternity Services Group - 'One Voice'
This unit has regular meetings with mothers, users of our service, midwives, obstetricians, anaesthetists, paediatricians and other agencies to discuss our maternity services. We welcome new members and invite you to join us at our meetings which take place four times a year. To find out the date of the next meeting please telephone: 028 9048 4511 ext 3372 or email: onevoice@ucht.n-i.nhs.uk
Complaints & Suggestions
If you are unhappy about any aspect of your care please ask to speak to the ward manager. Alternatively you may wish to write directly to:
Complaints/Patient Liaison Officer |
Ulster Hospital |
Dundonald |
Belfast |
BT16 1RH |
Tel: 028 9056 1427 |